About Us

Building smarter support with Vulcan, one conversation at a time.

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Who We Are

At Vulcan, we’re redefining how businesses connect with their customers. Our platform combines the power of AI automation with human-focused design, helping teams deliver faster, smarter, and more personal support at scale.

We started with a simple belief: customer support should be effortless. Today, we’re proud to serve businesses across industries—ecommerce, fintech, SaaS, and beyond—by turning complex workflows into seamless conversations.

Our Mission

To empower businesses of all sizes with tools that make customer interactions easier, more efficient, and more impactful.

We’re not here just to reduce ticket volume—we’re here to improve experiences, build trust, and help teams grow without losing their personal touch.

Our Values

Innovation with Purpose → Every feature we build is designed to solve real customer challenges.

Transparency & Trust → We believe great support starts with honesty and reliability.

Scalability for All → Whether you’re a startup or enterprise, our tools grow with you.

Human + AI Synergy → Technology should amplify people, not replace them.

-53%

Ticket Volume

-53%

Ticket Volume

-53%

Ticket Volume

2.4x

Quicker Replies

2.4x

Quicker Replies

2.4x

Quicker Replies

98%

Helpfulness Score

98%

Helpfulness Score

98%

Helpfulness Score

The Team Behind Vulcan

We’ve seen the pain points of customer service firsthand. That’s why we’re building Vulcan—not as just another helpdesk, but as a smarter way forward.

man in black crew neck shirt

Michael Lawson

Founder / CEO

man in black crew neck shirt

Michael Lawson

Founder / CEO

man in black crew neck shirt

Michael Lawson

Founder / CEO

Michael Johnson

Brianne Kim

Co-founder & CTO

Michael Johnson

Brianne Kim

Co-founder & CTO

Michael Johnson

Brianne Kim

Co-founder & CTO

James Turner

Priya Mehta

Head of Engineering

James Turner

Priya Mehta

Head of Engineering

James Turner

Priya Mehta

Head of Engineering

David Miller

Kenji Tanaka

AI/ML Engineer

David Miller

Kenji Tanaka

AI/ML Engineer

David Miller

Kenji Tanaka

AI/ML Engineer

Robert White

Sarah Lopez

Head of Customer Success

Robert White

Sarah Lopez

Head of Customer Success

Robert White

Sarah Lopez

Head of Customer Success

man in black crew neck shirt

Igor Sevak

Marketing Manager

man in black crew neck shirt

Igor Sevak

Marketing Manager

man in black crew neck shirt

Igor Sevak

Marketing Manager

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